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Holiday Travel of America - Compliment Letter Archives June 1, 2007 Dear Ms Preciado, I just wanted to tell you how much I appreciated the professional service I received from one of your employees, Monica. We encountered a few technical difficulties (my fax was stubborn) and Monica persisted and maintained her even, pleasant disposition despite the fact I was taking much of her precious time. I requested a change in the flight and she pursued that option for me as if she were pursuing it for herself. She responded to my situation as an advocate, not as a sales person. I was thoroughly pleased with her service as well as my great travel package. Best regards, B. Levin
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